Why the Executive Suite Must Be Involved in Brand Name Development
The role of the CEO — to drive growth, create new markets, and lead the process of meeting consumer demand — is inextricably linked to the development of effective, dramatic, and unique brands and the brand names that help to establish them. The difference between narrowly defined words or phrases like ProChip and ReadyMop and brand names like Pentium and Swiffer is dramatic. Pentium and Swiffer both represent platforms to create new markets, new products, and highly valuable intellectual property. While ProChip and ReadyMop merely describe products, Pentium and Swiffer define them.
In general, companies tend to under-value the power of a brand name. Although they look at names such as PowerBook, Pentium, and Swiffer and say “Wow,” they don’t necessarily understand or appreciate the investment of time, strategic thinking, and creativity necessary to create a name like Pentium.
Our work with Andy Grove at Intel, Dirk Yaeger at P&G, and John MacFarlane at Sonos demonstrates that when the CEO is involved, and they respect the power of good brand names, good things happen. Yet, every year hundreds of brand name projects are delegated to assistant brand managers and junior product managers, many of whom have no experience in leading a creative process or have the needed vantage point to understand the true potential of the product they are naming. It’s why we have so many boring, descriptive, and unoriginal brand names in the marketplace.
Several years ago, a company with a very generic name, “Internet Diamonds,” engaged Lexicon to create a new and distinctive brand name. The result of our work was Blue Nile. Consider the potential expansiveness of this simple solution: color, vibrancy, history, richness. The name fires up the imagination of consumers from around the world who are interested in buying jewelry and other gifts from the internet. Today, Blue Nile is the world’s leading online diamond jeweler.
Where would Intel be today if Andy Grove, then the President and CEO of Intel who led the naming exercise for the fifth-generation processor, had chosen the name ProChip? Would the brand ProChip be as well-recognized as Pentium? Would consumers be as brand loyal to a ProChip as they are to Pentium? In short, Pentium gave Intel a very distinctive marketing asset. Research conducted both in the United States and Europe revealed that the word Pentium sparked the imagination of consumers. When naming is driven by leadership, the results are exponentially higher because the CEO has the necessary oversight to see how and where to direct the product, service, or company.